Customer Acquisition, Growth and Retention
Energy Acquisitions Group friendly and professional staff can be your company’s initial contact with a customer to gauge their interest in your products or services. Using Energy Acquisitions Group for customer acquisition, growth and retention will streamline your sales process. Services include:
- Lead Generation
- Order Taking and Invoice Collecting
- Inbound and Outbound Calling Sales
- Direct Door to Door Sales
- Up-Sell Programs
- Cross-Sell Programs
- List Cleansing and Updating
- Customer Satisfaction Surveys
- Win Back Programs
- Press and TV Response
- Loyalty Programs
Customer Care / Customer Service
Energy Acquisitions Group can ensure help is always available.
We can provide your customers with valuable help desk services 24 hours a day, 365 days a year, without extending your operating hours.
Energy Acquisitions Group can provide your customers with general information lines or offer more sophisticated customer care such as:
- Maintenance and Support Calls
- Warranty Calls
- Customer / Shareholder Enquiry and Information Lines
- Bookings / Conference Attendance
- Welcome Calls
- Dealer Locator
- Complaint Management
- Reservations
- Claim Processing
- Product Recall
- After Sales Care
All care and inquiry services are tailored to meet your specific needs.
Help Desk & Technical Support
Energy Acquisitions Group offers valuable after sales support.
Our representatives can provide support through order processing, allowing your sales force to pursue their next sales call without the burden of follow up and paper work.
After sales service is available for products or services in any industry. Help desk and technical support services includes:
- Corporate Help Desk Support
- Warranty and Post Warranty Support
- Layered Technical Support
- Extended Warranty Sales
- Software Support
- Hardware Support
- Telephone Diagnostics
- Claim Processing
- Field Maintenance Management
Crisis Support Lines
Energy Acquisitions Group can act as your front line in a crisis or when timely, clear information must be given to your customers. Our Customer Service Representatives are available 24 hours a day to receive calls for any situation. Energy Acquisitions Group crisis support lines are regularly used for product recalls.
Receivables Management
Take the hassle out of collections and receivables management.
Energy Acquisitions Group has highly trained consultants available to follow up unpaid bills or assess credit or job applications. Once account and billing inquiries are complete, our agents are often in a position to discuss other products and services with your customers. Use this opportunity as a chance to cross sell and up-sell.
Make receivables management work for you! Receivables Management services include:
- Credit Checks / Employment Verification
- Account Inquiries
- Billing Information
- Collection Service Calls